DAMANI / DEVICE PREPARATION GUIDE

A little preparation helps.

Keep the right information ready before you register a device or ask our team about a warranty issue.

Device Preparation Guide — representative photography

BEFORE YOU CONTACT US

Your device checklist.

Tick the information you have ready. This checklist stays in this page session and is not sent to Damani.

0 of 5 ready

Device detailsWrite down the brand, model and 15-digit IMEI. Use the device settings or original packaging to locate the number.Purchase recordsKeep your proof of purchase, purchase date and retailer information ready.Warranty informationLocate your selected plan and any registration confirmation. Review its conditions and exclusions.Issue descriptionIf you need support, note when the issue began and what happens. Do not include passwords or access codes.Contact informationUse a mobile number where the team can reach you and keep any existing conversation or reference available.

Ready to register?

Use your prepared device and purchase information to start a registration request.

Need help with an issue?

Share a clear description with the team so they can guide you through assessment.

Make a claim

YOUR QUESTIONS

Useful to know.

Final coverage is subject to your selected plan, terms, conditions and exclusions.

What does my warranty cover?+

Coverage depends on your selected warranty plan, its terms, conditions and exclusions. Ask our team to confirm eligibility before proceeding.

What should I prepare for registration?+

Have your device model, IMEI, purchase date and proof of purchase ready. Our team will confirm any additional information needed.

Does sending a claim mean it is approved?+

No. Claims are reviewed and verified against the applicable warranty terms before a service decision is made.

How can I check my warranty?+

Use the warranty check form to prepare a WhatsApp request. The Damani team will verify the details and respond.

Can retailers work with Damani?+

Mobile retailers, distributors and businesses can contact us to discuss warranty solutions and after-sales support.

YOUR DEVICE. YOUR NEXT STEP.

We’re here to help.

Chat with Damani